Refund policy

Returns and exchanges
We accept returns on eligible non-personalized items. Please contact us within 14 days of delivery if you would like to request a return. Items must be returned in their original condition. Buyers are responsible for return shipping costs, and original shipping charges are non-refundable.

Personalized, customized, or made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

We do not accept exchanges.

You can always contact us for any return question at ksengraving2023@gmail.com. 

Damages and issues
Please inspect your order upon delivery and contact us within 5 days if the item is damaged, defective, or if you receive the wrong item so we can evaluate the issue and make it right.

Refunds
Once we receive and inspect an approved return, we'll let you know when your refund has been processed. Approved refunds will be issued to the original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

If an item arrives damaged, defective, or we made an error, please contact us within 5 days of delivery with photos. Once we've reviewed the issue, we'll repair, replace, or refund the order when appropriate.