Shipping & Returns

We proudly ship all handmade orders from Ontario, Canada.

Processing Time:
Each item is made to order and ships within 1–3 business days.

Shipping:
Within Canada: Orders are shipped untracked using standard letter mail and postage stamps to keep costs low.
(Tracked shipping upgrades are available upon request.)

To the U.S.: All orders are tracked and shipped via Stallion Express / USPS.
U.S. orders qualify for duty-free shipping under CUSMA.

Returns & Exchanges:

We accept returns on eligible non-personalized items. Please contact us within 14 days of delivery if you would like to request a return. Items must be returned in their original condition. Buyers are responsible for return shipping costs, and original shipping charges are non-refundable.

Personalized, customized, or made-to-order items are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or there was an error with your order.

We do not accept exchanges.

If an item arrives damaged, defective, or we made an error, please contact us within 5 days of delivery with photos so we can make it right.

Additional Notes:
Processing times may vary slightly during holidays or high-volume seasons.
Customers are responsible for entering correct shipping information at checkout.